Return & Refund Policy
To start a return, you can contact us at support@Plumbingsell.com.
All returns must be authorized, which can be obtained by contacting us.
Returns without authorization are subject to delays, processing fees and may be rejected.
If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return & Exchange Procedure
- Please email us your return request within 14 days (For Unused Product Return) of the delivery date.
- Be sure to inform the reason for return in your email and indicate the details for replacement or a refund.
- Use the Upload File button to provide images of damaged or defective products.
- Return products to the address we offer and provide the tracking info by email.
- Order refund are processed within 3-5 business days of package receipt. Your financial institution can take up to 1-3 business days for the refund to reflect in your bank account/card.
2. Preparing a return
Regardless of the reason for the return, please make sure to provide proper packaging and cushioning for the items being returned. We recommend that you obtain a tracking number (delivery confirmation) from the carrier to assure timely delivery, as well as insurance for fragile items.
- If you ordered a wrong product and need to return it:
If you purchased a product in error, or it is no longer needed, it can be returned to Plumbingsell.com within 30 days from the date of delivery – no restocking fees will apply(exceptions are listed below). For orders returned after 30 days, but not later than 60 days, a 15% restocking fee will apply.
Returned product(s) must be in original manufacturer’s packaging, unopened, unused and undamaged. Upon receipt of the package, within 3-5 business days, Plumbingsell.com will refund the product(s) cost, including any taxes paid and less shipping. If order qualified for free shipping, Plumbingsell will withhold the amount it paid for shipping of such product(s).
Used products or products missing any original parts/packaging/literature are non-returnable.
- If you received wrong products:
Plumbingsell.com will replace such products at no additional charge. After you contact us, our Customer Service Representative will contact you to arrange a return shipment and, upon receiving the incorrect item(s), will send a replacement.
In order to receive the replacement at no extra cost, you must report the incorrect shipment within 14 days from the delivery date. If incorrect item(s) is reported after 14 days, Plumbingsell.com will not pay for the shipping costs associated with the return & replacement.
Returned product(s) must be in original manufacturer’s packaging, unused and undamaged. Used products or products missing any original parts/packaging/literature are non-returnable.
- If product you received is found to be defective:
If product is found to be defective, you must report it within 14 days from the delivery date - we will replace such products at no additional charge. For orders over 14 days, customer is responsible for any shipping costs associated with the return. If you wish to return a defective product without getting a replacement, a 15% restocking fee will apply.
To return a defective product, simply follow the instructions in the Return Email. Note that returned defective product must contain all packaging, literature, parts and accessories that came along with it.
- If the product you received was damaged in transit:
In order to comply with our carrier’s policy and offer a free of charge replacement for damaged products, they must be reported within 3 days from the delivery date. We cannot accept claims beyond 3 days due to deadline provided by carrier.
When complete, our Customer Service Representative will contact you shortly afterwards to arrange a replacement.
Electronic & replacement parts:
All replacement parts, electronic parts and products that contain electronic/electric parts and/or or motors, such as thermostats, controls, zone valves, replacement cartridges, pumps, power heads, water heaters, boilers, heater, etc. are subject to a 15% restocking fee, unless damaged or defective (see details above).
Toilet seats:
For hygienic reasons, toilet seats are non-returnable - please be sure to double-check the size, model and color prior to placing an order. Exceptions are for factory defects and damages in transit only - see the appropriate section of this page for return instructions.
- Warranty issues:
Plumbingsell.com honors manufacturer’s warranty on all products sold on our website. Should warranty issues arise, please use our Electronic Return Form to file a warranty claim. Otherwise, please contact our Customer Service for assistance.
- Special & custom orders:
Orders for custom, special or non-stocking products and are non-returnable unless found defective. If a product is found to be defective please refer to the appropriate part of this page for details. If a product is a special-order and/or non-stocking item, it will be stated in the product's description.
- Unforeseen circumstances:
Our staff at Plumbingsell.com is strongly committed to excellent Customer Service and will communicate with customers in the event of unforeseen circumstances. Please feel free to contact us if you experience any problems with your order or need any assistance.